Frequently Asked Questions
What is Sublimation?
Sublimation is the process of ink being transferred into fabrics and not being laid on top. Full sublimation products are printed on large fabric sheets, cut and sewn together. This makes products durable and lightweight, while being able to handle any kind of color or design element.
What is the turnaround time on orders?
Standard turnaround time is 4 weeks or less from payment in full. Orders requiring a turnaround time of less than 3 weeks are possible, however will require a $50 rush fee to guarantee 3 weeks or less.
What items can be produced?
Any type of apparel item can essentially be produced. Elusive typically produces sports apparel along with streetwear. We can also produce banners, flags, blankets and more. If your needs fall outside of that realm, shoot us a message and we can discuss possibilities.
How will items be shipped?
Currently, all orders will be shipped UPS ground or USPS ground. In some situations, expedited shipping through one of those two carriers maybe be available at increased cost.
Terms & Conditions
Payment
Payment must be taken care of in full before items go into production, unless previous negotiations take place. Invoices will be sent to the contact email. Invoices can be paid in a variety of ways such as Card, CashApp, Paypal or Venmo.
Refund & Return Policy
Returns can not be accepted on custom apparel & gear. We will do our best to work with customers to make sure they are happy with their order. Refunds will only be processed when other resolutions or make goods can't be agreed upon. When a refund does occur, they will be processed within 7-10 business days. Damaged or misprinted items must be communicated within 5 business days of receiving the products..
Returns on stock goods must be returned within 10 business days in the state in which they were received to receive a refund. Outside of 10 business days, a refund will not be possible. Refunds will be processed within 7-10 days of the product being returned.
Damaged Items
Damaged items occasionally happen as things as custom and handmade. Damaged items will be replaced at Elusive Sports Apparel's expense and turnaround time will be expedited to get the matching items in customer's hands quickly.
Art Policy
All art must be paid in full. 3 revisions are included in the art fee pricing. Jersey designs are property of Elusive Sports Apparel, LLC. We have the right to take legal action on replicated designs. The purchase of logos and jersey designs can be discussed. If logos are provided, customer is responsible for any legal issue that may arise if using copyrighted material. We, as a company do not have the time time or resources to check copyright on provided logos.